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Quality Policy
Commitment to Quality
Cowes Marine is wholly committed to our quality policy which is in place to ensure our services fully meet the requirements of our customers at all times. Cowes Marines’ goal is to be the aluminium craft provider to the leisure and professional. To achieve this goal we are committed to implementing, maintaining and continually assessing operational systems and processes.
Approach to Quality
Cowes Marine firmly believes in the concept of customer and supplier working together in pursuing this policy and in continually striving for improvements in service quality.
The Quality Policy is based on 3 fundamental principles:
Ensuring that we fully identify and conform to the needs of our customers.
Looking at our service provision processes, identifying the potential for errors and taking the necessary actions to eliminate them.
Everyone at Cowes Marine understanding how to do their job and doing it right first time.
Within this policy we are committed to operating our Company under the disciplines and control of a Quality Management System working towards the International Standard IS0 9001:2015, planned and developed jointly with our other management functions.
To ensure that the policy is successfully implemented, staff are responsible for identifying customer requirements, and ensuring that the correct procedures are followed to meet those requirements.
Objectives needed to ensure that the requirements of this policy are met and that continual improvement is maintained in line with the spirit of the policy, will be set, determined and monitored at Management Review.
Communication
The Quality Policy principles and objectives will be communicated and available to staff at all times. Training will be an integral part of the strategy to achieve the objectives. The Policy will also be available to clients and candidates upon request.
Responsibilities
These are outlined as follows:
Responsibility for delivering quality services and products rests with everyone at Cowes Marine.
Each Team Leader has responsibility for monitoring the quality of services and products for their area of the business.
Overall responsibility for maintaining and evaluating our Quality Management System rests with Cowes Marine Quality Manager with the support of the Senior Management Team.
The Management team are responsible for ensuring that an independent audit of Cowes Marines’ Quality Management System is carried out on an annual basis.
Training & Support
We shall ensure that all Cowes Marine personnel understand and fully implement our Company's policies and objectives and are able to perform their duties effectively through an ongoing training and development programme.
As part of their induction to Cowes Marine, all staff are fully briefed on the Quality Policy, its aims and objectives.
Cowes Marine staff are given full training to ensure they can carry out all functions of their role, as per guidelines set out in our quality manuals.
Annual appraisals are held for all staff to assess performance and identify training needs.
All training needs identified, to ensure quality is maintained, are fed into an overall training plan and assessed and implemented, whilst considering any budgetary constraints.
Objectives and action points are reviewed monthly in 1:2:1 Clarity meetings with line managers.
Monitoring & Evaluation
Cowes Marine will constantly review and improve upon our services and products to ensure tasks are completed in the most cost effective and timely manner for the benefit of all our customers.
Cowes Marine achieves this by:
Obtaining client feedback following the completion of each project
Conducting an annual client survey relating to Quality
Closely monitoring our ad hoc compliments and complaints procedure
Quarterly management review meetings to assess and agree actions to amend and improve quality management system
Internal Auditing of departments twice a year on a three month rotation
Yearly Audit by external provider
Cowes Marine is committed to operating continuously to the highest possible quality standards and will maintain the necessary Quality Approvals consistent with our customer requirements.
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